Perceived Fairness and HRM: A Study of Management in the Australian Banking Industry

By Daisy Kee, Margaret Patrickson and Mary Bambacas.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

This paper explores employees’ understanding of fairness in the area of compensation and performance management in the Australian financial services industry and how these perceptions influence organizational commitment and turnover intention. A survey of 345 employees was conducted in 2005 and analyzed using structural equation modeling (SEM). The analysis yielded four new perceived fairness of HRM dimensions, namely structural fairness of compensation, social fairness of compensation, structural fairness of performance, and social fairness of performance. It is largely how HRM practices are communicated to employees that influence their work related outcomes. The implementation of HRM practices may or may not foster employees’ commitment or reduce their thought of leaving. Rather, fairness perceptions in HRM practices may be moderated by the way fairness is communicated. The understanding and acknowledgement of the importance of employee fair treatment will help organizations avoid unfair HRM practices.

Keywords: Fairness, HRM, Organizational Commitment, Turnover Intention, Australian Banking Industry

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 3, pp.179-192. Article: Print (Spiral Bound). Article: Electronic (PDF File; 829.363KB).

Dr. Daisy Kee

Lecturer, School of Management, University of Science, Malaysia, Penang, Penang, Malaysia

Dr. Daisy Kee is a lecturer of management at University of Science, Malaysia. Her areas of interests are in HRM, OB, gender and leadership. Her current program of research focuses on HRM and LMX. She holds a PhD in Business and Management from International Graduate School of Business, University of South Australia. She was the secretary of Management Case Study Journal, Australia (2004-2006). She has been voted one of the Most Outstanding Malaysian university students in South Australia by former South Australia Governor Sir Eric Neal (2006). She earned her MBA from School of Management, University of Science, Malaysia. She was awarded Dean’s List for being one of the top MBA students (2003).

Prof. Margaret Patrickson

Adjunt Associate Professor, Division of Business, University of South Australia, Adelaide, South Australia, Australia

Margaret is Associate Professor in Human Resource Management at the International Graduate School of Business, University of South Australia. Though her research interests have been concentrated on older workers she has also published in the management of change and diversity. She has successfully supervised twelve PhDs and 8 DBAs to final graduation.

Dr. Mary Bambacas

Senior Lecturer, Division of Business, University of South Australia, Adelaide, South Australia, Australia

Mary Bambacas is lecturer in Human Resource Management at the International Graduate School of Business, University of South Australia. Her main research areas are organizational commitment, employees retention and HRM

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