A Strategic Approach to Knowledge Management

By Asleena Helmi, Zainal Ariffin Ahmad and Daisy Kee.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

Knowledge management has been somewhat of an impetus to business approaches among today’s global business enterprises. This phenomenon is evident in the changing trends of business outlook and perspective (example: focus on intangible assets such as ideas, experience and knowledge) due to the growth of knowledge-based industries (example: Yahoo, Goggle, Amazon) and innovation propelled by the advent of the Internet. Drucker (1998) predicted that the organization of the future would be knowledge-based and would comprise of specialists that form self-managed teams and performs through organized feedback from colleagues, customers and headquarters. The underlying theme of KM seems to be based on deriving value, collaborative networks and learning skills. (Malhotra, 2000). Consequently companies are compelled to be able to be innovative and leverage on intangible knowledge (example ideas, experience) to sustain performance within the business-web (b-webs) environment. As such this paper aims to develop a conceptual KM framework for B-web enterprises in order to identify new business drivers and understanding the level of complexity of knowledge internalization throughout organizational processes. This conceptual framework represents the first stage of an empirical study on the extent of knowledge value added amongst b-web entities.

Keywords: Knowledge Management (KM), knowledge Value Added (KVA) and Value, Propositions

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 3, pp.81-88. Article: Print (Spiral Bound). Article: Electronic (PDF File; 965.768KB).

Asleena Helmi

Lecturer, School of Business, Swinburne University of Technology, Kuching, Sarawak, Malaysia

Asleena has been in the academic field for approximately 10 years in various institutions of higher learning in Malaysia. Prior to joining Swinburne University of Technology, she taught a variety of subjects which include entrepreneurship, management information systems and knowledge management at Multimedia University, Cyberjaya. She was also the Assistant Head for the RMIT program at Metropolitan College, Kuala Lumpur. Apart from teaching, she participates in consultancies and presented research papers at local and international conferences. Her area of research interests are knowledge management, e-commerce and international business.

Dr. Zainal Ariffin Ahmad

Head of Human Development Lab, School of Management, University Sains Malaysia, Georgetown, Penang, Malaysia

Dr. Zainal is an Associate Professor from the School of Management at University Sains Malaysia (USM). He has a long and outstanding record of teaching excellence in higher education learning and numerous research publications. Currently he holds the position of Head of Human Development Lab at USM. His research interests include organization development, human resource management and knowledge management.

Dr. Daisy Kee

Lecturer, School of Management, University of Science, Penang, Penang, Malaysia

Dr. Daisy Kee is a lecturer of management at University of Science, Malaysia. Her areas of interests are in HRM, OB, gender and leadership. Her current program of research focuses on HRM and LMX. She holds a PhD in Business and Management from International Graduate School of Business, University of South Australia.She was the secretary of Management Case Study Journal, Australia (2004-2006). She has been voted one of the Most Outstanding Malaysian university students in South Australia by former South Australia Governor Sir Eric Neal (2006). She earned her MBA from School of Management, University of Science, Malaysia. She was awarded Dean’s List for being one of the top MBA students (2003).


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