Why Change Management Matters in Portal Solution Implementation

By Nicholas Nylund, Sara James, Rachel Sondag and Tatiana Baquero.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

In order to successfully implement your new portal you need to manage change – starting well before the first piece of software or hardware is installed.

We will discuss:
1. The Importance of Change Management
2. The Challenges facing Change Management Initiatives
3. Change Management Methodology
4. Two Business Case Examples

These Change Management tools and methodologies will help you better understand the significance of including Change Management in your portal implementation, and will give you the ability to create a successful launch with an engaged user community.

Keywords: Change Management, Portal Implementation, Change Management Methodology

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 5, pp.169-176. Article: Print (Spiral Bound). Article: Electronic (PDF File; 704.959KB).

Nicholas Nylund

Senior Analyst, Knowledge Management, McLean, VA, USA

Mr. Nylund is a Senior Analyst in Project Performance Corporation’s internationally known Knowledge Management practice. He specializes in designing business taxonomy and metadata strategies to categorize and classify information that will enable better search and browse. He is adept at conducting information architecture analyses and building strategies for implementing new portal and website technologies. He is also expert in content governance and policy, content migration planning, and usability design. Mr. Nylund is a PMI certified project manager.

Sara James

Senior Analyst, Knowledge Management, McLean, VA, USA

Mrs. James is a Senior Analyst in Project Performance Corporation’s internationally known Knowledge Management practice. She specializes in the development and configuration of portals and other knowledge management tools to serve users of all skill levels. Her areas of expertise include taxonomy design, metadata strategy, and user adoption strategy. Mrs. James is also a web usability specialist with a focus on writing for the web, creating user-centric design, and usability analysis.

Rachel Sondag

Senior Associate, Knowledge Management, McLean, VA, USA

Ms. Sondag is a Senior Analyst in Project Performance Corporation’s internationally known Knowledge Management practice. She specializes in the development and configuration of knowledge management tools to serve users of all skill levels. Her areas of expertise include taxonomy design, metadata strategy, and user adoption strategy. Ms. Sondag is also a web usability specialist with expertise in information architecture, knowledge gathering, and systems design.

Tatiana Baquero

Senior Analyst, Knowledge Management, McLean, VA, USA

Ms. Baquero is a Senior Analyst in Project Performance Corporation’s internationally known Knowledge Management practice. She specializes in the development and implementation of knowledge management projects including organizational learning, organizational development, change management, and content management systems. She has worked in diverse industries in the US and in Latin America. Ms Baquero is also a board member of the Knowledge Management Institute in Virginia.

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