Effective Communication and Leadership Essentials for a Global Workforce

By Madhav N. Segal, Zubin N. Segal, Neel N. Segal and Uma A. Segal.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

With increasing globalization and the cross-national transfer of managers, it is essential that management training include a large dose of cross-cultural sensitivity and competence. In tandem with this, organizations that recruit and hire personnel from outside their national boundaries must be prepared to orient and train newcomers to local norms of communication and behavior to enhance their integration and success. This paper discusses essential skills of conducting business in cross-cultural contexts and implications for leadership and communication. Beginning with a focus on the effects of crossing cultures, it addresses the combined impact of values, attitudes, and behavior that emerge from the joint influence of the societal value system and the professional business culture. These values, attitudes, and behaviors should be so managed that they enhance self- and other- awareness to maximize leadership competence outside the country of origin. As managers cross cultures, they must cope with the experience of being “outsiders” and may need to adapt their leadership styles to enhance the responsiveness and of workers in the host country. This paper provides guidelines for training both expatriates and newcomers.

Keywords: Cross-cultural, Leadership, Communication

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 6, pp.63-72. Article: Print (Spiral Bound). Article: Electronic (PDF File; 781.620KB).

Dr. Madhav N. Segal

Professor and Director, Department of Management and Marketing, School of Business, Southern Illinois University Edwardsville, Edwardsville, Illinois, USA

Dr. Segal is Professor of marketing and Director of the Master of Marketing Research [MMR] program at Southern Illinois University Edwardsville (USA). His primary interests are in marketing research, cross-cultural & global marketing, business ethics, and product design & development.

Zubin N. Segal

University of Texas School of Health Sciences, Houston, USA

Zubin Segal is an MPH candidate at the University of Texas School of Health Sciences in Houston with a focus on Epidemiology. He is a Research Associate in its Center for Biosecurities and Disease Control. He completed a year with AmeriCorps after receiving his BA in Biology from Northwestern University in Chicago (USA).

Neel N. Segal

ATX Properties, Austin, Texas, USA

Neel Segal is president of his real estate company, ATX Properties (www.ATXPROPERTIES.COM). He is an MBA candidate at the University of Houston and received his BA from the University of Texas, Austin (USA). He has a special interest in the global hospitality industry.

Dr. Uma A. Segal

Professor, School of Social Work, University of Missouri - St. Louis, St. Louis, Missouri, USA

Dr. Segal is Professor of social work and Director of the Baccalaureate Social Work program at the University of Missouri – St. Louis (USA). She holds a research fellow position in its Center for International Studies, is editor of the Journal of Immigrant and Refugee Studies, and is interested in organizational behavior, immigration, and cross national collaboration.


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