The Impact of ICTs on Social Identity, Quality of Work Life and Knowledge seeking and sharing in a Hospital setting

By Sandra Jane Barnett.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

This study investigates how the introduction of information communication technologies (ICTs) have impacted on social identities, work life quality and knowledge seeking and sharing in the Emergency Care department of a large city hospital. Social identity theory (SIT) proposes that individuals understand their self concept through identification with particular social groups such as gender, profession and work group (Tajfel, 1978). The study tracks the changes in social identity as expressed by nursing staff and some admin staff and how these changes have changed their understanding of their organisational roles and their approach to knowledge seeking and sharing across the department and hospital.

Keywords: Social Identity, Knowledge Sharing, Knowledge Seeking, Organisational Change, Organisational Communication

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 6, pp.73-80. Article: Print (Spiral Bound). Article: Electronic (PDF File; 592.221KB).

Sandra Jane Barnett

Programme Leader, School of Communication Studies, Manukau Institute of Technology, Auckland, New Zealand

Sandra Barnett Sandra is currently Programme Leader of the Bachelor of Applied Communication at Manukau Institute of Technology. She regularly presents at international conferences on communication and organisational studies. Her research interests are interpersonal communication, organisational communication and e-communication and she has published research papers in these areas including “The Impact of Information and Communication Technologies on role-perception of Knowledge Workers in Health Organisations.”in Journal of Knowledge,culture and Change and and is co-author of Barnett, S. and O’Rourke(2006). S. Communication: Organisation and Innovation. Auckland: Pearson Longman


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