This paper describes the communication systems used in a UK essential services provider in the management of its field-based workforce of service engineers.
|Keywords:||Remote workforces, Computer mediated communication, Commitment, Culture, Field-based engineers|
International Journal of Knowledge, Culture and Change Management, Volume 4. Article: Print (Spiral Bound), ISSN: ISSN 1447-9524, MC04-0068-2004. Article: Electronic (PDF File; 217.479KB), ISSN: ISSN 1447-9575, MC04-0068-2004.
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