Software Product Certification: A Continuous Improvement

By Aziz Deraman, Jamaiah Yahaya and Abdul Razak Hamdan.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

Continuous improvement in software quality is an essential concern in software industry. One way to guarantee this continuous improvement is through imposing certification environment. Current study show that certification of software products is feasible and demonstrate the practicality of the implementation in real situation. SCfM_Prod model has been developed based on end product quality approach of certification. It has been tested in three real case studies involving three large organizations in Malaysia. The results of the studies show that the proposed model and underlying attributes and metrics are appropriate to be gathered and collected during assessment and certification exercises. By having a successful applicable of the case Current studies show that SCfM_prod model is feasible and practical in the real world environment. Furthermore, by looking at analysis and results provided by the case study, users are able to evaluate the model to justify whether the model reflects the real quality picture of the software. Favourable evaluations from the organisations enrich the validity and integrity of the model. For further research, a comprehensive and integrated model is to be developed with intelligent expert system embedded in this model. The expert system is expected to have self-learning capability towards knowledge available in the environment. In addition, a software aging index is to be constructed based on certification environment by capturing history of certification product over a period of time. Thus, estimation of its aging could be achieved through this index and we could limit its aging effects and decay, and delay the aging of the software.

Keywords: Software Certification Model, Software Quality, Software Product Assessment, Integrated Certification Model

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 7, pp.125-134. Article: Print (Spiral Bound). Article: Electronic (PDF File; 776.214KB).

Dr. Aziz Deraman

Deputy Vice Chancellor, Academic and Internationalisation Division, University Malaysia Terengganu (UMT), Kuala Terengganu, Terengganu, Malaysia

Dr. Aziz Deraman, received his Bachelor from UKM in 1982, Master from Glasgow University in 1984 and PhD from University of Manchester Institute of Science and Technology (UMIST) in 1992 and has served National University of Malaysia (UKM) since 1984 . He is professor of Software Engineering specialising in software process, management and certification. He has held various academic administrative positions such as head of Computer Science Department (1985-1988), Deputy Dean of IT Faculty (1992-1995), Deputy Director of Computer Centre, UKM (1995-2001) and the Dean of the Faculty of Information Science and Technology (FTSM) (2001-2007). Currently he is the deputy vice chancellor of University Malaysia Terengganu. He also affiliated with various organisations and industries as an adviser, panel as well as a resident consultant in information technology. His research mainly focuses on IT strategic planning, software management and certification, medical computing and community computing. He has served as a consultant to several small and medium enterprises, large organizations, and government agencies. For his research efforts, Prof. Aziz has published more than 100 articles and reports in journals, proceedings, books and other media both local and international and has been awarded the Unesco Fellowship, AIT-Bangkok (1988) and Senior Scientist Visit Program To Usbezkistan - Renong Bhd (1995)

Dr. Jamaiah Yahaya

Lecturer, College of Art and Science , Department of Information Technology, Northern University of Malaysia, Sintok, Kedah, Malaysia

Dr Jamaiah is a lecturer at Northern University of Malaysia (UUM), Sintok, Kedah, Malaysia since 2000. Before that she worked as a system analyst at University of Science Malaysia, Penang. Her bachelor degree was Bachelor of Science in Computer Science and Mathematics from University of Wisconsin-La Crosse, USA (1986) and Master of Science in Information System from University of Leeds, UK (1998). She received her PhD in Computer Science from National University of Malaysia (UKM) in 2007. Currently, she is a post doctoral fellow in UKM for a year. Her research interests are software certification, software quality and software management.

Dr. Abdul Razak Hamdan

National University of Malaysia (UKM), Malaysia

Dr. Abdul Razak Hamdan is a professor in System Management and Science, Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia (UKM). Currently he is the dean of this faculty. Long Biography: Prof. Dr. Abdul Razak Hamdan is a professor in System Management and Science, Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia (UKM). Currently he is the dean of this faculty. He received his BSc degree from UKM (1975), MSc degree from University of Newcastle Upon Tyne, UK (1977) and PhD in Artificial Intelligence from Loughborough University of Technology, United Kingdom in 1987. His research interests include ICT & Strategic Policy, Intelligent Decision Support, Medical Data Mining and Jawi Pattern Recognition.

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