Significance of knowledge management in the business world is a well studied and documented fact. It is used by several firms for systematic and organized attempt to generate, store and use knowledge that can transform its ability and improve performance. It is seen to be a critical source of lasting competitive advantage in an environment of uncertainty. This raises a significant question whether this concept can be successfully applied in other contexts which require dealing with complexity and uncertainty. Using case examples of two employee strikes in India, this study documents the emergence of knowledge management as strategic support for trade unions, in a liberalized economic context which is characterized by market driven, competitive and privatized policy regime. The paper details the two employee strikes and analyses the process by which knowledge was captured, collated and managed by the trade unions during the strike. While the analysis highlights the knowledge management process and dynamics in a non-organizational context, it also brings out the facilitating and inhibiting forces that can influence the direction of this process and dynamics. The results have significance for understanding different dimensions of knowledge management.
|Keywords:||Knowledge Management, Industrial Relations, India, Trade Unions, Strategy|
Assistant Professor, Management Studies, Bangalore, Karnataka, India
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