The Effect of Organizational Learning on Job Commitment, Job Satisfaction and Work Performance in Malaysia: A Mediation Analysis

By Raja Suzana Raja Kasim, Ong Gua Pak and Jegak Uli.

Published by The Organization Collection

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Article: Electronic $US5.00

The purpose of this paper is to examine the role of organizational commitment and job satisfaction as mediator on the relationship between organizational learning and public service managers’ work performance. The population of the study is around 4579 Administrative and Diplomatic (ADS) officers working in 28 ministries located in the Federal Territory of Kuala Lumpur and Putrajaya, Malaysia. The collection of primary data was through the distribution of personally administered questionnaires to the respondents who were chosen by systematic sampling procedure. A total of 435 (87%) answered questionnaires were returned and used in the final analysis. The findings indicate organizational learning is equally important in explaining organizational commitment, job satisfaction and work performance. At the same time, organizational learning, job satisfaction and organizational commitment are also equally important in explaining work performance among the public service managers. In conclusion, this paper contributes and enriches present knowledge in this field and it can be argued that western theories can be valid in non-western setting. The implications of the findings of this paper are that top management in ministries need to pay serious attention and effort to create a conducive environment that will encourage learning among the employees. This will improve work outcomes and consequently improve the government delivery system.

Keywords: Organizational Learning, Organizational Commitment, Job Satisfaction, Work Performance, Administrative and Diplomatic Service, Malaysia

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 8, pp.15-28. Article: Print (Spiral Bound). Article: Electronic (PDF File; 778.384KB).

Dr. Raja Suzana Raja Kasim

Head of Program/Lecturer, Faculty of Office Management and Technology, Universiti Teknologi MARA Malaysia, Shah Alam, Selangor, Malaysia

Raja Suzana Raja Kasim is the Head of the Master in Office Systems Management program and the faculty member of the Faculty of Office Management and Technology of the Universiti Teknologi MARA Malaysia. She holds Ph.D from the Graduate School of Management, University Putra Malaysia; a MSc. in Information Management from the Universiti Teknologi MARA Malaysia and BBA from the National University of Malaysia. Her research interests include knowledge management, organization-level strategy, human resource management and information management.

Dr. Ong Gua Pak

Head of Department, Ministry of Finance, University Putra Malaysia, Shah Alam, Selangor, Malaysia

Ong obtained his first degree i.e. B.A(Hons) (1985), Diploma in Education(1986) all from UKM, MBA(1997) from University of Hull, UK and 2nd MBA(1998) from UKM. Ong has wide knowledge and experience in the formulation of the Government procurement policies and procedures. He has represented the Ministry of Finance as a tender board member at various Government agencies, namely the Ministry of Housing and Local Government, the Ministry of Human Resource, UKM, UPM, FRIM, DBKL etc. He was also, a former permanent committee member at the Implementation and Coordination Unit (ICU) of the Prime Minister’s Department and also a member of the Dispute Settlement Committee for projects under the Government’s privatization at the Ministry of Work.

Prof. Jegak Uli

Associate Professor, Faculty of Educational Studies, University Putra Malaysia, Serdang, Selangor, Malaysia

Associate Professor Dr. Jegak Uli obtained his bachelor and master science degree at the Ohio State University, Columbus, USA. He holds the doctoral degree from University of Malaya, Kuala Lumpur. He was appointed as a lecturer with Universiti Putra Malaysia (UPM) in October 1981 and had served in UPM Campus Sarawak, Kuching as well as Bintulu from 1982 to 1992. He was promoted to Associate Professor in 2002 and is currently attached to the Department of Professional Development and Continuing Education, Faculty of Educational Studies. He teaches a number of graduate courses including (a) Analysis and Interpretation of Data, (b) Quality Improvement in Human Resource Development for the Department, and (c) Business Statistics for Graduate School of Management, UPM. In addition, he also teaches two other courses for Bachelor of Science in Human Resource Development Program namely (a) Analysis and interpretation of data, and (b) Change Management. He is also actively involved in research in the area of human resource development, extension education, rural and agriculture development in Sarawak. He had conducted numerous training courses on data analysis and interpretation using SPSS from introductory to advanced level. He is currently a consultant and a resource person to the Ministry of Social Development and Urbanization, Sarawak


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