Emotional intelligence (EI) has been an important issues being debated these days particularly among the organizational settings. The issues concerning EI are generating increasing interest in the field of leadership studies as researchers attempt to identify the qualities that predict effective leaders. Malaysian leaders need to develop EI and soft skills to better influence their employees. While employees play the vital role to determine the success of the organization; the importance placed on the human factor has always been a key success factor in any organization throughout the years. Success depends on involving the workforce’s entire capacity to generate good work behaviours and ways of working to outsmart the competitors. Hence, a leader plays the utmost important to achieve the goals of success of the organization. The primary motivation of this study is to focus on how the leader’s EI influence the employee work behaviours. In this study, excellent work behaviour was found to be an important indicator as the quality of the employees work influences the organization’s product and services. Leaders who have the capability to display their care and concern appears to be able to show positive and concern, maintaining positive moods, support and display fair treatment and respect for others.
|Keywords:||Leadership, Emotional Intelligence, Employee Performance, Organizational Leadership Behaviour|
Senior Lecturer, Faculty of Office Management and Technology, Universiti Teknologi MARA Malaysia, Shah Alam, Selangor, Malaysia
Dean, Faculty of Business Management, Universiti Teknologi MARA Malaysia, Shah Alam, Selangor, Malaysia
Associate Professor/Dr, Faculty of Office Management and Technology, Universiti Teknologi MARA Malaysia, Shah Alam, Selangor, Malaysia
Head of Program/Lecturer, Faculty of Office Management and Technology, Universiti Teknologi MARA Malaysia, Shah Alam, Selangor, Malaysia
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