Employee Performance on Organizational Citizenship Behaviour: The Influence of Leader’s Emotional Intelligence

By Noorlaila Hj. Yunus, Noormala Amir Ishak, Raja Munirah Raja Mustapha and Raja Suzana Raja Kasim.

Published by The Organization Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Emotional intelligence (EI) has been an important issues being debated these days particularly among the organizational settings. The issues concerning EI are generating increasing interest in the field of leadership studies as researchers attempt to identify the qualities that predict effective leaders. Malaysian leaders need to develop EI and soft skills to better influence their employees. While employees play the vital role to determine the success of the organization; the importance placed on the human factor has always been a key success factor in any organization throughout the years. Success depends on involving the workforce’s entire capacity to generate good work behaviours and ways of working to outsmart the competitors. Hence, a leader plays the utmost important to achieve the goals of success of the organization. The primary motivation of this study is to focus on how the leader’s EI influence the employee work behaviours. In this study, excellent work behaviour was found to be an important indicator as the quality of the employees work influences the organization’s product and services. Leaders who have the capability to display their care and concern appears to be able to show positive and concern, maintaining positive moods, support and display fair treatment and respect for others.

Keywords: Leadership, Emotional Intelligence, Employee Performance, Organizational Leadership Behaviour

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 10, pp.29-34. Article: Print (Spiral Bound). Article: Electronic (PDF File; 605.737KB).

Noorlaila Hj. Yunus

Senior Lecturer, Faculty of Office Management and Technology, Universiti Teknologi MARA Malaysia, Shah Alam, Selangor, Malaysia

Noorlaila Hj Yunus is a senior lecturer/Ph.D. Student, Universiti Teknologi MARA Malaysia, Shah Alam, Selangor, Malaysia. She holds a MSc in Information Management from the Universiti Teknologi MARA, Malaysia and BBA (Hons.) in HRM from Universiti Teknologi MARA, Malaysia. Her research interest includes human resource management, administrative management and organizational behaviour.

Dr. Noormala Amir Ishak

Dean, Faculty of Business Management, Universiti Teknologi MARA Malaysia, Shah Alam, Selangor, Malaysia

Noormala Dato’ Amir Ishak is currently the Assoc. Prof/Dean of Faculty of Business Management, UiTM Shah Alam Malaysia. She holds a PhD in Human Resource Management, Universiti Sains Malaysia, Malaysia, MBA in Management & Organization, New Haven, USA and BSc in Management & Administration, Indiana, USA. Her research interests include Human Resource Management, Human Resource Development, Management, Management of Change, Organizational Behaviour and Organization Design.

Raja Munirah Raja Mustapha

Associate Professor/Dr, Faculty of Office Management and Technology, Universiti Teknologi MARA Malaysia, Shah Alam, Selangor, Malaysia

Raja Munirah Raja Mustapha is an Assoc Prof at Faculty of Office Management, Universiti Teknologi MARA, Malaysia. She holds a PhD from Universiti Putra Malaysia, MBA from Central Michigan, USA and a Bachelor Degree from Central Michigan, USA. Her research interest includes administrative management and business education. Currently, she is on sabbatical leave.

Dr. Raja Suzana Raja Kasim

Head of Program/Lecturer, Faculty of Office Management and Technology, Universiti Teknologi MARA Malaysia, Shah Alam, Selangor, Malaysia

Raja Suzzana Raja Kasim is the Head of the PhD/Master in Office Systems Management program and the faculty member of the Office Management and Technology of the University Teknologi MARA Malaysia. She holds PhD from the Graduate School of Management, University Putra Malaysia, a MSc. in Information Management from the Universiti MARA Malaysia and BBA from the University of Malaysia. Her research interests include knowledge management, organization-level strategy, human resource and information management.


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