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Local e-Government Impact and Policymakers’ Attitude towards Adopting Contemporary Information Technologies

By Eric Deakins, Stuart Dillon and Hamed Al Namani.

Published by The International Journal of Knowledge, Culture and Change Management

This paper compares and contrasts the results of studies undertaken in late-2007, in which data was collected from 57 local government organizations based in the United Kingdom and New Zealand. The aim was to determine policymaker perceptions of the impact of their own e-government initiatives, the nature of planned initiatives, and attitudes towards adopting contemporary information technologies such as online social networks.
Against a backdrop of limited capital and staff resources, technology integration difficulties, and patchy leadership; policymakers expressed a low level of agreement that their e-government initiatives had achieved significant benefits for organizations and citizens. Future service improvements are targeted at quality of online services, citizen satisfaction, and productivity; and although UK local authorities are generally more willing than their NZ counterparts to involve citizens in decision making and to being accountable, the desire to provide copious quantities of information more conveniently is dominating thinking in both countries. It also appears that local authorities wish to remain firmly in control of their citizen transactions; hence it is judged likely that contemporary Web-based applications such as blogs and online discussion forums will not be routinely utilized in the near future. It is debatable how this will impact already low rates of citizen acceptance of online government services by citizens who expect to have real control over local decisions, and who increasingly use online social networks in their everyday lives.
Being a cross-country study of the impacts, philosophies, and intentions of local e-government policymakers at opposite ends of the world, it is anticipated that this paper will be of interest to local government policymakers and to e-government and social networking researchers.

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 10, pp.123-134. Article: Print (Spiral Bound). Article: Electronic (PDF File; 732.347KB).

Dr Eric Deakins

Senior Lecturer, Department of Management Systems, University of Waikato Management School, Hamilton, New Zealand

Dr. Stuart Dillon

Senior Lecturer, Department of Management Systems, University of Waikato Management School, Hamilton, New Zealand

Hamed Al Namani

PhD Student, Department of Management Systems, University of Waikato Management School, Hamilton, New Zealand