Organizational Designs, Cultural Issues and Information Fulfilment

By Maria Edith Burke.

Published by The Organization Collection

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Article: Print $US10.00
Article: Electronic $US5.00

This paper presents the cultural results of a five-year study into the concept of information fulfilment, and considers the impact of culture on levels of information fulfilment. Ethnographic studies were undertaken within higher education institutions in four countries, by examining each organization’s shape and comparing it with the rate of achievement of information fulfilment. The social and symbolic meanings that underpinned the culture of information in the chosen institutions are presented here. The chosen cultural frameworks are presented followed by a section of “raw data” from the ethnographic field. Culture impacted significantly in all the studies, and each study had its own unique character and provided rich insights into the culture and contexts of the fields. The relationships between the cultures and the levels of information fulfilment are reported with a view to helping build KM systems that deliver higher levels of information fulfilment. Earlier papers have examined the work of the first three years - this paper will give the additional results of the latest work and make the necessay comparisons and conclusions.

Keywords: Organisational Culture, Organisational Structures, Information Seeking, Information Fulfilment

International Journal of Knowledge, Culture and Change Management, Volume 8, Issue 11, pp.51-62. Article: Print (Spiral Bound). Article: Electronic (PDF File; 620.110KB).

Dr. Maria Edith Burke

Lecturer/ Doctor, Salford Business School, University of Salford, Greater Manchester, UK

Dr. Burke’s research is based in the area of Information Management. She currently holds a position at the University of Salford’s Business School within the Information Systems Group which was awarded a 6* rating in the 2001 Research Assessment Exercise. In addition she is a Visiting Fellow at the Jagiellonian University in Poland and has held visiting posts with the Eotvos Lorand University, Budapest, Budapest University of Technology and the Nicholas Copernicus University in North Poland. This work has led to two books; keynote speeches at international conferences; a significant number of conference papers and related book chapters. She was recently appointed as a member of the ESRC, and is a member of the Editorial Board for the journals Management Decision; Journal of Documentation; New Library Review and the International Journal of Electronic Marketing and Retailing. She also reviews for other relevant journals including the Journal of the American Society of Information Science and Technology. Dr. Burke’s specific teaching and research interests are in information fulfilment; business intelligence and strategies, knowledge management, the knowledge economies and the way in which organization structures and strategies are developing within the transitional economies of Central and Eastern Europe.


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