Inter-Organizational Trust in a Challenging Context: The Case of the Investment Guarantee Fund

By Luciano Quinto Lanz and Patricia Amelia Tomei.

Published by The International Journal of Knowledge, Culture, and Change Management: Annual Review

Format Price
Article: Print $US10.00
Published Online: January 29, 2016 $US5.00

This research analyzed the process involved in building trust between a guarantee fund for micro, small and medium firms in Brazil—the Investment Guarantee Fund (FGI)—and the banks that used its guarantee. The FGI was created in 2009 by the Brazilian government as one of its reactions to the credit crunch caused by the world economic crisis in a challenging social and economic environment. This initiative constituted an attempt to rebuild trust in this kind of public policy instrument, shaken by the failure of the Guarantee Fund for the Promotion of Competiveness (FGPC)—launched in 1997—which had delayed payment of guarantee claims and contested various guarantees. The analysis used various models for building and repairing trust in inter-organizational relations. The present study employed a case study methodology with documental analysis and semi-structured interviews. The results show that, in order to repair its relation with banks, the fund had to distinguish itself from the FGPC by using a relational structure that generated trust in partners.

Keywords: Change Management, Inter-organizational Trust, Trust Repair, Banking

The International Journal of Knowledge, Culture and Change Management: Annual Review, Volume 15, 2015, pp.1-8. Article: Print (Spiral Bound). Published Online: January 29, 2016 (Article: Electronic (PDF File; 430.901KB)), ISSN: ISSN 1447-9524.

Dr. Luciano Quinto Lanz

Manager, Credit Division, BNDES, Rio de Janeiro, Brazil

Graduated in Business at the Universidade Federal do Rio Grande do Sul (1994), MBA in Finance at IBMEC-RJ (1997), Master (2002) and PhD in Business Administration at PUC-Rio Business School (2014). He is certificated in Project Management by the PMI and has extension in Information Logistics at PUC-Rio. Currently works at BNDES, in the credit area, with guarantees for access to credit for micro, small and medium enterprises.

Prof. Patricia Amelia Tomei

Associate Professor, IAG Business School, Pontifícia Universidade Católica do Rio de Janeiro – PUC-Rio, Rio de Janeiro, Brazil

Dr. Tomei has been an associate professor at the PUC Rio Business School since 1979, teaching and researching in the areas of Organizational Behavior, Human Resources Management, Organizational Culture and Change.